Support
Published by Logan Technology LLC.
Pylon is the native app for your organization’s Field Operations Platform. On first launch you enter your organization’s app address (or open the setup link they email you), then sign in as you normally would.
Getting started
- Open Pylon. Enter your organization’s app address, or tap the setup link your administrator emailed you — it fills the address in for you.
- Sign in with your usual work account.
- Just exploring? Tap “Try the live demo” on the first screen — sample data, no sign-in.
Change or fix your address
Shake your device anytime to open Settings, where you can re-enter the address, reload, or sign out. If an address won’t load, double-check it with your administrator — Pylon only opens recognized deployments.
Common questions
- “That address isn’t a Pylon field app.” — The address you entered isn’t a recognized deployment. Confirm the exact link with your administrator.
- “Access disabled.” — Your organization’s deployment has been turned off. Contact your administrator.
- Not getting notifications? — Make sure notifications are allowed in iOS Settings → Pylon, and that you’re signed in.
- Login, password, or account questions — these are managed by your organization; contact your administrator.
Still need help?
For issues with the Pylon app itself, reach Logan Technology LLC: