Privacy Notice
Version 1.2 · Effective October 1, 2026 · Logan Technology LLC
This notice says exactly what Logan Tech Help, the support app from Logan Technology LLC, collects, why, where it goes and when it is deleted. "I" is Ross Logan of Logan Technology LLC. The service is meant for people in the United States who are 18 or older.
What I collect, and when
Name, email address, the IP address and country of the request
Why: To know who you are, email you, and block abuse
Which version, when, from which IP address and, in the app, which computer
Why: The record that you agreed. I keep it even after you leave
Your computer's operating system and version, its name (hostname), the app version
Why: To show which computer a ticket came from
Your note, the topic you picked, and the items you left switched on for that topic. Depending on the topic these are: AI tool sessions and logs; app logs (for example your code editor, Outlook, Zoom or Teams, only the most recent part); build logs; crash reports; results of checks the app runs (network tests, printer status, your mail server's reachability, git and GitHub setup, installed tool versions); screenshots from the last hour if you switch them on. For developer topics, the git status, last five commit titles and a summary of changed files for your project folders.
Why: So I can see what you saw and help
Your computer's name, the time of the request, and a temporary sign-in for this computer (a user name and a password made up for that one session). The sign-in is encrypted on your computer so that only I can read it.
Why: So I can connect to your computer while you watch
LogMeIn, the remote access product from GoTo, records when the session started and ended
Why: A record of every session, which I show you on request
The app gathers only what matches the topic you pick, never everything it could find. It does not send: your source files themselves (only what already appears in a session or log), your passwords or keys where it can recognize them, the login files of Claude Code or Codex, SSH keys, .env files, your email messages, browser data, anything your computer's privacy protection keeps private, or anything outside the list above. You see the full list, switch items off, and nothing leaves until you press Send.
How it is protected
The package of logs, and the temporary sign-in for a remote session, are encrypted on your computer before they are uploaded, with keys only I hold, on my own Mac and iPhone. The servers that store them cannot read them. On the iPhone the key stays on that phone, and every use needs Face ID or the phone's passcode; logs I read there are opened in memory and not saved on the phone.
During a remote session I see only your screen, and only after you click Allow. What the remote session does on your computer is described in the Remote Support Terms you accept in the app before your first session.
How long I keep it
- The package with your logs: deleted automatically five days after I receive it. If I download it to my Mac to work on your problem, I delete my copy when the ticket is resolved.
- The temporary sign-in for a remote session: deleted when the session ends (you press End session, I finish it, or it expires within about two hours).
- Ticket and session records (number, your note, dates, file sizes, item titles, computer name): kept while your registration is active, deleted on request.
- Your registration: kept until you ask me to delete it.
- The record that you accepted the terms (version, date, IP address): kept after you leave, as the proof that we had an agreement. It no longer points at your name once your registration is deleted, only at your email address.
- Emails between us stay in my mailbox like any other correspondence.
Who else handles it
I do not sell or share your information. These providers process it on my behalf so the service can run:
- Cloudflare, Inc.: hosts the service and the website, stores the encrypted packages, and runs the bot check on the registration form.
- Apple Inc.: sends email (iCloud Mail) and delivers notifications to my own devices. A notification for a ticket contains your name and note; one for a connect request contains your name, email address and computer name.
- GoTo Technologies USA, LLC (LogMeIn): runs remote sessions and keeps their connection log. LogMeIn is installed on your computer only if you use Let Ross connect.
- GitHub, Inc.: hosts the app's source code. No personal data.
Your data is stored in the United States. Requests from outside the United States pass through the Cloudflare location nearest you on their way there.
Your choices
You can unlink the app, uninstall it, or ask me through logan-technology.com/contact to show you or delete what I hold about you. I will do it within 30 days.
Changes
If this notice changes, the version and date at the top change, and I email registered users about any change to what is collected or who handles it.
Privacy Notice · Terms of Use · Remote Support Terms · Logan Tech Help